FORDPASS REWARDS FREQUENTLY ASKED QUESTIONS

What is FordPass Rewards?

FordPass Rewards is an exciting program that allows members to earn and redeem Points on eligible vehicle service and maintenance or new vehicle purchases.

How do members join FordPass Rewards?

Joining FordPass Rewards is easy. When customers download the FordPass App* or enroll on the website at FordPassRewards.ca, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android.** The Rewards Center (1-833-502-1689) or a dealership can also assist with enrollment.

Are FordPass App users automatically enrolled in FordPass Rewards?

Yes. When customers create an account and accept terms and conditions for FordPass (either through the app or online), they are automatically enrolled in FordPass Rewards. If FordPass members joined prior to January 12, 2021 they will need to accept the new terms and conditions and will then be enrolled in FordPass Rewards.

Do members have to use the FordPass App to earn rewards?

No. Members can earn FordPass Rewards at their participating dealership and view their account online at FordPassRewards.ca. However, they do a need a Ford member account such as an Owner or Lincoln Owner account to participate. The FordPass App* is needed for some earning opportunities, for example to complete FordPass Connect modem activation process for modem-equipped vehicles to earn Thank-You bonus Points for a vehicle purchase.

Is FordPass Rewards just for FordPass Connect™ customers and new vehicle buyers?

FordPass Rewards is available to everyone. Customers can join when they purchase a new vehicle or later in their ownership.

How do members earn FordPass Rewards Points?

FordPass Rewards Points can be earned through the purchase of qualifying Ford, Motorcraft® or Omnicraft™ parts, associated labour from participating Ford dealerships and by members participating in qualifying activities and offers from Ford, through the FordPass App or website. Point-earning opportunities could include (not all available at program launch):

Points with new vehicle purchase or lease for completing the following:
Purchasing or leasing a new retail Ford vehicle from a participating dealer
Activating and maintaining FordPass Connect modem*
Joining FordPass Rewards within 60 days of purchase
Points with Ford Certified Pre-Owned vehicle purchase for joining within 60 days of purchase**
Having your vehicle serviced (retail repair orders only) at a participating dealer (restrictions apply).
Setting a preferred dealer in your account
Completing a digital brand experience (e.g., survey, video)
*Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. FordPass is available for select smartphones. Message and data rates may apply. Service may be limited by mobile phone network coverage area. FordPass Terms and Privacy apply. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

**Buyers of Ford Certified Pre-Owned vehicles will receive Points after enrollment. Modem not required. Visit a participating dealer for details.

How do members redeem FordPass Rewards Points?

FordPass Rewards Points can be redeemed for any qualifying transaction at any participating dealership. A member may also redeem Points toward the purchase of a new vehicle at a participating dealership.